Frequently Asked Questions
-
Didn’t get your email?
Check spam/junk/promotions
Search: no_reply@ppvmailer.comUsed Apple Pay / Google Pay?
Check the email linked to your payment accountAlready purchased?
Click “Already have a ticket?” and enter your ticket number -
1 purchase = 1 device
Switching devices?
Log out of the original device firstWant multiple devices?
Purchase one link per device -
LIVE ONLY – NO REPLAY
• Cannot rewind or fast forward
• Cannot restart if you join late
• Access ends when the show endsIf you miss it, it’s gone
-
All sales are final and cannot be changed or transferred.
Please double-check your selection before completing your purchase. -
We recommend joining at least 10–15 minutes before the show starts to avoid missing any part of the livestream.
-
The livestream cannot be restarted.
You will join the event live from the current moment. -
Upgrades are not guaranteed.
We recommend purchasing the full weekend pass initially for the best value.
-
• Check your internet connection
• Avoid public/shared Wi-Fi
• Refresh your browserRecommended speeds:
10 Mbps (HD)
5 Mbps (Standard) -
All shows are LIVE in Eastern Time (EST)
No refunds for missed divisions
No delays for different time zones -
No refunds
No replay
No recording or sharing
We are not responsible for outages caused by internet providers or high traffic
-
Can I get my access link resent?
Your access link is automatically sent to your email after purchase.
Please check spam/junk folders for no_reply@ppvmailer.com before contacting support. -
No. Each purchase is valid for one device only.
Sharing access may result in your stream being interrupted or blocked. -
Why was I charged more than once?
This can happen if multiple purchase attempts were made.
Please check your email for multiple confirmations before contacting support. -
Yes. The livestream works on phones, tablets, and computers with a stable internet connection.